Here is why it is important to keep your policy information correct. Your policy; Updating your policy. 0333 999 7905 – local rate call Can I extend my cover whilst I am away? If your claim is related to COVID-19, check this help document before starting the process so that you can successfully submit a claim to us.. Please note that due to the Coronavirus pandemic, we are currently unable to access any post sent to us. 3000 Lakeside Cookie Policy; Site Index; Claims; Contact us; Manage cookies; ITIJ Industry Award for Best Travel Insurance Company in the World 2011 awarded to MAPFRE ASISTENCIA. North Harbour Again, you have the option to cancel at any time. Can we all travel independently on an Annual Multi Trip policy? Click to view the PDS You can cancel your policy^ with us and obtain a full refund if you cancel within the 14 day cooling off period provided you have not departed for your journey nor have you made any claims on this policy^. Insurance2go is a trading name of Loyal Insurance Services Ltd. So, whether you accidentally drop your handset, move home, or decide to upgrade your phone, you'll need to get in touch with us to update your policy. Insurance2go Business is the trading name of Square Pound Ltd. Go to all laptops Business; Get a quote . Portsmouth 94% of claims accepted covers the period of 2019 and is a measure of all completed claims received (excluding business claims). Western Road Policy type. Or a policy that doesn’t include the holiday insurance cover you need? Things you need to consider. Once you've purchased your policy, you're instantly protected. Cracked or unresponsive screen? You can contact us using the details below; If you were to make a claim and your details do not match the ones we have on record for you, then your claim may be declined. You can make payments, view policy details, report claims, print ID cards or proof of insurance and more. It is a payment you usually make as your financial contribution to the claim you are making.The excess amount is shown when you get a quote for your device on our website and it is also confirmed in your certificate of Insurance once you have purchased the cover. All rights reserved. I wish I had done this (oh and claim it is an 'act of good will' - laughable). ... travel, pet and other insurance enquiries. Registered in the UK number: 07665065. After this time, we consider COVID-19 to be a known incident. If you change your device and wish to have it insured, you will need to tell us and we can change your policy to include your new phone, otherwise we will only be able to insure your original device. There's no need to be worried about quibbling over minor details. Please note that if you have upgraded to a more modern phone, there may be a change in premium. To download. How can I extend my policy whilst I am already away? If you cancel your policy after the 14-day cooling-off period and you pay your premium monthly, there will be no refund of premium because you will only have paid for the cover you have already received.If you cancel your policy after the 14-day cooling-off period and you pay your premium annually, you will receive a proportionate refund of the annual premium you have paid, provided that no claim has been made. They work on behalf of the Underwriter to take payments from you and also process any claims you make on your policy.Both Insurance2go and Citymain are part of a group of companies owned by SPB UK & Ireland Limited. Registered in the UK number: 07665065. Here is why it is important to keep your policy information correct. Lost your phone? *The Defaqto 5 Star Rating applies to our Full Mobile Phone Insurance policy only. We cannot endorse the specification claimed. Insurance2go is a trading name of Loyal Insurance Services Ltd. Lodge your travel insurance claim. If you purchased your policy after 4pm on 31 January 2020 (AEDT), please note there is no cover available on any of our travel insurance policies if your claim relates to COVID-19. When does my policy start and can I cancel my policy any time? From 23:59 on 12 March 2020, InsureandGo policies will contain a specific exclusion for claims relating to Coronavirus disease (COVID—19); severe acute respiratory syndrome coronavirus (SARS-COV-2) or any mutation of these. We will contact you by email 6 weeks before to advise you that your policy will renew at which point you can make a decision on whether you wish to keep it or cancel. We are available 9am to 5:30pm Monday to Saturday, but if you can't call us at these times, you can; Write to us at Citymain Administrators Ltd, 3000 Lakeside, North Harbour, Western Road, Portsmouth, PO6 3FQ. Citymain Administrators Ltd We cannot endorse the specification claimed. Insurance2go Business is the trading name of Square Pound Ltd. Contact us to create your username and password: • IT Service Desk : 1-888-610-5101 • Speed up your account creation by filling out an AGO Online Application. Our friendly customer service agents are on hand to help if you need to change any details. Mitsui Sumitomo has appointed Mapfre Insurance Services Australia Pty Ltd, ACN 140 219 594 (InsureandGo) as its authorized Representative to deal with this insurance product. Please refer to the manufacturer's website for more information. When to tell us about a change. Please can we ask that you do not try to contact us unless you are due to travel within the next 7 days – we need to be able to speak to people who are just about to travel as the priority. MAPFRE ASISTENCIA Compania Internacional De Seguros Y Reaseguros, S.A., trading as MAPFRE ASSISTANCE Agency Ireland and Insure and Go Ireland, is authorised by Direccion General de Seguros y Fondos de Pensiones del … These policies cover one trip abroad, on the dates you choose, and cover ends when you get back home. You can also cancel or update your policy at any time.For Monthly policy holders, you can keep your policy active as long as you wish - as long as you continue to pay your premium. claims@citymain.com, By Post If you are aged 66 and over, the maximum trip duration is 31 days. Which policy suits you? Water damage? Western Road Key benefits. Yes, each of our policies cover the insured device when it is used by a family member. When you buy an Annual Multi Trip policy you are covered to go away as many times as you want up to a maximum of 183 days. Nous voudrions effectuer une description ici mais le site que vous consultez ne nous en laisse pas la possibilité. Contact us Service update. Life, Investments & Pensions. Log in to your Liberty Mutual account to update policy or contact information, access ID cards, manage billing options, learn about coverage and more. Ideally, you should let us know as soon as possible when one of these details have changed: Home address; Name; Email address; Device details; Payment details; Upgrading your device. Medical coverage up to €10 million (Platinum product) Cancellation and personal belongings covered; 24/7 worldwide emergency assistance ; No hidden transaction fees; Discount for private health insurance customers; Online medical screening; For your Help. (9am–5:30pm, Monday–Saturday), By email The Insurance2go claims team When will my documents arrive through the post? However, should you then make a claim on this device, any potential replacement would likely be a UK model. Once your child reaches 18, you will be able to switch the cover into their name - which we will do at no cost. If you purchase an annual policy from us it will auto-renew on it's anniversary. Once purchased, the insurance will protect the phone against each of the features included.Initially, the policy will need to be taken out in your name, and the child will need to live at the same address as you. We believe every customer deserves the peace of mind that comes with knowing their largest investment is secured. InsureandGo Light have been awarded silver for Best Travel Insurance Provider at the British Travel Awards for 2011 and 2013. Primerica is a Main Street company delivering to Main Street families. 3000 Lakeside This site does not support Internet Explorer, If you would like to contact our customer services team, By Phone How many children can I insure on my travel insurance policy? Please supply photographs to support your claim and make sure all the important details are clearly visible. Citymain Administrators Ltd I STRONGLY advise that you dont bother wasting your time dealing with insure&go and have AFCA (ombudsman), Paypal etc deal with them as THEY SUDDENLY SUBMIT (dodgy) and all resolved within a day! 0333 999 7905 – local rate call *The Defaqto 5 Star Rating applies to our Full Mobile Phone Insurance policy only. This just feels like they are stalling us. Each of our gadget insurance policies will cover you, the policy holder, and your immediate family who live at your home address which you provide when buying your policy. A policy excess is standard for most types of insurance policy. Registered in the UK number: 07665065. Portsmouth (9am–5:30pm, Monday–Saturday), By email For all other policies, call (888) 395-1200 or log in to your current Homeowners, Renters, or Condo policy to review your policy and contact a customer service agent to discuss your jewelry insurance options. Who is covered under my phone insurance policy? We are however continually refining our offering, and may be able to provide this in the future. In what circumstances I can cancel the policy? A travel insurance policy will only cover you for non-refundable expenses. Unfortunately not. How to change the name and other details for existing policy? Lodging a travel insurance claim with us is easy, and you can even do it from your lounge room, if you like.. You'll need to have a few supporting documents handy, starting with your policy number. Registered in the UK number: 05350177. That’s why we offer a range of optional upgrades, like: Winter sports; Extreme sports travel insurance ; Valuables extension; Travel disruption; Business; Golf equipment; Cruises . Policy login. For new and existing LV= insurance customers, log in to your account, find documents, renew your policy, make a claim or make changes to your policy. Our UK based support team are on hand to provide any help you require. St. Johns Insurance customers entrust us to protect what is dearest to them: their homes, their families and their futures. For existing policy holders who have been impacted by the recent government decisions please read the latest travel alert below. Loyal Insurance Services Ltd (Firm number 430316) & Square Pound Limited Ltd (Firm number 564471) are authorised and regulated by the Financial Conduct Authority. For assistance, call 1-800-562-4342.; Farm and ranch agent Manage your farm and ranch customer accounts. claims@citymain.com, By Post How do I upload my claim evidence? Loyal Insurance Services Ltd (Firm number 430316) & Square Pound Limited Ltd (Firm number 564471) are authorised and regulated by the Financial Conduct Authority. Insurance2go Business is the trading name of Square Pound Ltd. Find which type of Travel insurance you obtained below and use the download links to view the Policy Wording document.. All premiums are inclusive of Insurance Premium Tax (IPT) at 12% Insurance2go is a trading name of Loyal Insurance Services Ltd. Don’t have access to Assure&go? Cookie Policy; Site Index; Claims; Contact us; Manage cookies; ITIJ Industry Award for Best Travel Insurance Company in the World 2011 awarded to MAPFRE ASISTENCIA. For full details of the benefits, terms and conditions and exclusions that may apply, please refer to the relevant Combined Product Disclosure Statement and Policy Wording and Financial Services Guide (PDS) and consider the PDS in light of your personal circumstances, prior to making any decision to … In the first instance, you need to try to get a refund from your tour operator or travel agent. Citymain Administrators Ltd is the company who looks after our mobile phone and gadget insurance schemes. 94% of claims accepted covers the period of 2019 and is a measure of all completed claims received (excluding business claims). For all life insurance, investments retirement support. Winter sports No Yes Group type Individual(s) Couple / Family. This insurance is underwritten by Mitsui Sumitomo Insurance Company, Limited, ABN 49 000 525 637, AFSL 240816. Unfortunately we are unable to insure a device which is purchased outside the UK. If you're having difficulty viewing your policy documents you should install Adobe Reader. Can I insure my child's mobile phone? Is anyone working at Insure and Go? All premiums are inclusive of Insurance Premium Tax (IPT) at 12%. Call on 0333 999 7905. We've tried to make it as easy as possible for you to find the information you need, but if for some reason we've failed, this site index should help! What is a policy excess and how much is it? Every effort is taken to ensure that mobile device information published is accurate. Don't forget however that there is a maximum per trip duration - 31 days for Bronze policies, 45 days for Gold policies, and 60 days for Platinum policies. We know that it’s difficult to contact us at the moment, and we’re sorry about that. Both businesses registered address: C/O SPB UK & Ireland Ltd, 3000 Lakeside, Western Road, Portsmouth, PO6 3FQ. In what circumstances I can cancel the policy? Please note that coupons or vouchers for future travel would constitute a monetary refund. Go to all laptops Business; Get a quote . All premiums are inclusive of Insurance Premium Tax (IPT) at 12%. This is a stipulation put on us by our underwriters.If you buy a non UK device from a retailer here, we would insure it. Travel Insurance policy wordings. Access your Primerica Life and Primerica DebtWatchersTM products at my.primerica.com. If you’re only going away once this year, a single trip policy might be right for you. PO6 3EN. How is my policy delivered? We have been passed like a parcel from one person to another, waiting over an hour to speak to someone on more than one occasion. If you cancel your policy within the initial 14-day cooling-off period, you will receive a full refund of all premiums paid provided that you have not made a claim. MAPFRE ASISTENCIA Compania Internacional De Seguros Y Reaseguros, S.A., trading as MAPFRE ASSISTANCE Agency Ireland and Insure and Go Ireland, is authorised by Direccion General de Seguros y Fondos de Pensiones del … Please refer to the manufacturer's website for more information. A travel insurance policy is an essential tool designed to help protect you from financial losses that can be incurred from a wide range of factors. We can deliver your policy by post and by email. As long as your phone is under 36 months in terms of age, with Insurance2go, your cover will begin as soon as you have purchased your policy.You can cancel your policy at any time. How can I renew an existing policy? The Insurance2go claims team I live outside the UK – can I buy your insurance? PO6 3EN. Farm and ranch Pay a bill, manage a claim or review a policy. Our UK support team are on hand to help sort your problems quickly. After you log in, click the policy you want to manage. Registered in the UK number: 05350177. Can I change my policy? Every effort is taken to ensure that mobile device information published is accurate. Whether you move house, change email address or get married, its important you update your policy to ensure your cover remains in place. and we pensioners always seem to be prime targets. Your premium and excess levels may change depending on the value of your new device. Get a quote for an annual multi-trip or single trip travel insurance policy now. © 2020 The Travelers Indemnity Company. Yes, each of our policies cover the insured device when it is used by a family member. The same applies if you decide to get a nice shiny new phone. Travel insurance is an insurance policy designed to financially protect you while you’re travelling, and to protect the financial investments you’ve made by booking a holiday. What do I do if I am not happy with my policy? We write to you up to 45 days prior to your renewal to let you know your options - this also applies to monthly policy holders. Can I insure multiple items on one policy. Annual Multi-Trip. Please note the below PDS’s are the most up to date Product Disclosure Statement documents. Can I insure a mobile phone purchased outside the UK? InsureandGo offer a range of policy types, so we’re sure to have one that fits your holiday plans. Whether you pay monthly or annually, our processes are set up to ensure that your cover can run continuously when it comes to renewal. Single Trip. This site does not support Internet Explorer, If you would like to contact our customer services team, By Phone We can also send you your policy details in a text message to your mobile phone. However, we fully appreciate that from time to time things change. Home working is nit such a new concept, most are working from home pretty much and we are all accountable for the service we provide regardless of working from home home or otherwise. What do I need to take on holiday with me? I feel that this is a mistake on Insure and Go's part and that it will incur a costly extra.What doesn't in this day and age? Registered in the UK number: 05350177. InsureandGo (officially known as Insure & Go Insurance Services Limited) is a British travel insurance company which is owned by MAPFRE ASISTENCIA. We are only able to provide gadget insurance to individuals who reside in the UK. Ideally, you should let us know as soon as possible when one of these details have changed: If you have changed your device you may be able to update your cover if your new device meets the eligibility criteria of the policy. You can cancel your policy at any time. How many times can I go away if I have an Annual Multi Trip policy? Both businesses registered address: C/O SPB UK & Ireland Ltd, 3000 Lakeside, Western Road, Portsmouth, PO6 3FQ. These factors include (but are not limited to) the need to cancel a trip, needing overseas medical treatment, or replacing lost or … If you cancel your policy after the 14-day cooling-off period and you pay your premium annually, you will receive a proportionate refund of the annual premium you have paid, provided that no claim has been made. Please enter your quote number and email address. How can I do this? I need to amend the address or contact details on my policy. 02 Paying your bill Insure & Go Insurance Services Ltd Maitland House Warrior Square Southend-on-Sea SS1 2JY . Leave us feedback. As well as the United Kingdom, InsureandGo also has operations in the Republic of Ireland and Australia. 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